If you are ill and unable to take your HGV theory or practical test you will no longer be able to claim a refund through the DSA.
Driving Standards Agency (DSA) policy introduced in 2011 means no refunds will be issued even if (the student) provides a Doctor’s note/ certificate. HGV and PCV driving tests are very expensive (£115 for weekdays and £141 for Saturdays.)
A typical example: if you had to cancel (due to sickness) an HGV or PCV test on a Saturday then the student would have to forfeit the examination fee, £141. If they (once better) subsequently booked another Saturday test they would have to pay the £141 again. That equates to £282. Not including (where required) extra tuition fees and use of vehicle costs.
This change in policy was introduced in the summer of 2011 and yet not one training company (promoted on www.nolgvbrokers.co.uk) was made aware of this. The decision not to give HGV test refunds if the trainee falls sick seems extremely harsh.
In our opinion no one undertakes HGV training and then tests with the intention of “going sick”. If they do go sick and they can provide a Doctors certificate / note surely the DSA should provide a refund or alternative test (free of charge?)
We have written to the DSA using a freedom of information (FOI) request to find out why the policy was introduced in the first place. We know government is looking to cut costs but this decision seems not to make sense. In this instance it would appear people are being penalised for being sick.